Privacy Policy

We process your personal data for the following lawful purposes:

• To create and manage your account.
• To provide, operate, and improve our Services.
• To process and complete delivery requests.
• To verify identity, prevent fraud, and ensure security.
• To process payments and COD remittances.
• To provide customer support and resolve disputes.
• To send service-related updates, invoices, and policy changes.
• To comply with legal obligations under Indian law.
• To send marketing or promotional communications (only with your consent).

We process your personal data under the following grounds as permitted by law:

• Consent (where you provide explicit consent, e.g., marketing).
• Contractual necessity (to provide Services as per Terms & Conditions).
• Legal obligation (compliance with GST, KYC, or transport laws).
• Legitimate interest (fraud prevention, improving user experience).

We do not sell your personal data. However, we may share it with:

• Couriers/Delivery Partners: Limited details necessary to complete a Delivery Request.
• Payment Gateways: For processing payments and COD settlements.
• Service Providers: IT, analytics, and customer support providers.
• Regulatory/Government Authorities: Where required by law, court order, or enforcement agency.
• Business Transfers: In case of merger, acquisition, or restructuring of the Company.

• Personal data is retained only as long as necessary for providing Services, fulfilling legal obligations, or resolving disputes.
• Data related to completed deliveries and financial transactions may be stored for 8 years in compliance with Indian tax and accounting laws.

We implement reasonable technical and organizational measures, including:

• SSL encryption on the Platform.
• Secure payment gateways (PCI-DSS compliant).
• Restricted access to personal data within the Company.
• Regular audits and vulnerability assessments.

However, no method of transmission over the internet is 100% secure. You acknowledge that we cannot guarantee absolute security.

As a data principal (user), you have the following rights:

• Right to Access: Request a copy of personal data we hold.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of data, subject to legal obligations.
• Right to Consent Withdrawal: Withdraw consent for optional data processing (e.g., marketing).
• Right to Grievance Redressal: File complaints with our Data Protection Officer (DPO).

We use cookies, pixels, and similar technologies to:

• Authenticate users.
• Enable core functionalities (e.g., tracking deliveries).
• Analyze performance and improve user experience.
• Serve relevant promotions (where applicable).

You may disable cookies via browser settings, but some features may not function properly.

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before sharing data.

Our Services are not directed towards individuals under the age of 18. If we learn that we have collected personal data of a minor, we will delete it promptly.

Personal data may be stored or processed on servers located outside India. By using our Services, you consent to such transfer in compliance with applicable Indian laws.

We may update this Privacy Policy periodically. Updated versions will be published on www.5sindia.in with the "Effective Date." Continued use constitutes acceptance.